Virtual Medical Assistant
Trained assistants who handle the admin so your team can focus on patients.
What Virtual Medical Assistant looks like with us
A Virtual Medical Assistant from Global Billing Service extends your front and back office without the overhead of another in-house hire. Our HIPAA-trained assistants handle scheduling, prior authorizations, patient calls, referrals, and inbox management so your clinical team can stay clinical.
Each VMA is dedicated to your practice, trained on your workflows, and backed by a supervisor and a bench of backups — so coverage never lapses when someone is out.
Talk to a specialistRemote support that never clocks out
Why practices choose this service
Real operational impact — not vanity metrics.
Reclaim clinical time
Offload the administrative load that pulls providers and nurses away from patients.
Lower staffing costs
Get reliable coverage at a fraction of the cost of local hiring and benefits.
Never miss a call
Patients reach a live, informed assistant — not voicemail — improving satisfaction and retention.
Flexible coverage
Scale hours up or down and add assistants as your practice grows.
Built for accuracy, speed and trust
Dedicated, not shared
Your VMA learns your practice and becomes part of the team.
HIPAA-trained
Every assistant completes privacy and security training before day one.
Supervised quality
Team leads monitor performance and ensure consistency.
Zero-gap coverage
Trained backups step in seamlessly for PTO or peak demand.
What a virtual medical assistant delivers
Trained remote assistants who handle the administrative load so your on-site team can focus on patients.
Get a Free ConsultationA clear path from start to paid
A proven, transparent workflow you can watch in real time.
Eligibility & registration
We verify coverage and benefits before the visit to prevent front-end denials.
Charge capture & coding review
Charges are captured accurately and validated against documentation.
Claim scrubbing & submission
Claims pass payer-specific edits, then go out same day.
Payment posting & reconciliation
ERAs and EOBs are posted and balanced daily.
Denial management & appeals
Denials are worked, appealed, and tracked to resolution.
Questions, answered
Scheduling, reminders, prior auths, referrals, eligibility, patient intake, inbox triage, and more.
Yes. We train each assistant on your specific EHR and workflows during onboarding.
We staff to your local hours, including full US business-hour coverage.
Yes — secure access, signed BAAs, and privacy training for every assistant.
Turn virtual medical assistant into a revenue advantage
Book a free consultation and get a tailored plan for your practice within 48 hours.
Let's map your revenue cycle
Tell us where revenue leaks today. We'll send back to you a tailored plan — no obligation. Submitting opens WhatsApp with your details pre-filled.
"They cut our days in AR from 52 to 29 in a single quarter. The reporting alone is worth it."
— Practice Administrator, Multi-Specialty Group